Refund and Returns Policy
Dayushan International Limited is committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Non-Returnable Items
The following items are non-returnable:
- Items purchased on clearance or sale
- Customized or personalized items
- Items that have been used or damaged by the customer
5. Exchanges
If you need to exchange an item for the same product, please send us an email at [customer service email] and send your item to [return address].
6. Contact Us
If you have any questions on how to return your item to us, contact us at:
Dayushan International Limited
Email: Service@dayushan.co.uk
We appreciate your business and are committed to providing you with the best customer service experience. Thank you for shopping with Dayushan International Limited.